Last Updated: August 2026
ProfMedix — Medical Devices & Supplies
Email: Sales@profmedix.com
Phone: 01118288851
Address: 33 El Rawoda Square – El Manial – Cairo – Egypt
At ProfMedix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices and rights available to you when you use our website and services.
| When | What We Collect |
|---|---|
| Placing an order | Name · phone · email · shipping and billing address · order contents |
| Submitting a contact form | Name · email · phone · company · your message |
| Requesting a quotation or product information | Name · phone · email · company · information included in your request |
| Subscribing to our newsletter | Email address |
| Creating an account | Username · email · password (encrypted — we cannot read it) |
| Contacting us through WhatsApp or by phone | Whatever information you choose to share during the conversation |
When you use our website, certain information may be collected automatically, including:
Usage data: pages visited, time of visit, device and browser type, and approximate location at country or city level.
Referral source: whether you arrived from an advertisement, search engine, social media platform, or external link.
Cookies and similar technologies: as described in Section 4 of this Privacy Policy.
We do not store your card details. Card payments are processed through the applicable payment gateway. Card numbers do not pass through our servers and are not retained by us.
We do not request or store medical records or diagnoses as part of normal website use. We are a medical devices and supplies retailer. If you voluntarily mention health-related information in a message or conversation, we use it only to respond to your enquiry and provide the requested assistance.
We do not sell your personal data.
We use your personal information only when necessary for legitimate business, contractual, legal, or service-related purposes.
| Purpose | Legal Basis |
|---|---|
| Fulfilling, shipping, and invoicing your order | Performance of our contract |
| Answering your enquiries and quotation requests | Performance of contract / your request |
| Providing after-sales service, maintenance, and warranty support | Performance of our contract |
| Managing your customer account | Performance of our contract / your request |
| Sending newsletters and marketing communications | Your consent — withdrawable at any time |
| Measuring website and advertising performance | Our legitimate interest in improving our services |
| Accounting and tax obligations | Legal obligation |
| Protecting the website from fraud, misuse, and abuse | Our legitimate interest |
We share only the information necessary for the relevant purpose and only with service providers or parties that help us operate our business and website.
| Recipient | Purpose |
|---|---|
| Shipping and delivery companies | Delivering your orders — name, address, and phone number |
| Payment gateway | Processing card and other applicable electronic payments |
| Google (Analytics · Ads · Tag Manager) | Measuring website and advertising performance |
| Meta (Facebook and Instagram) | Measuring advertising performance |
| When you choose to contact us through WhatsApp — WhatsApp's own privacy policy governs that conversation | |
| Our hosting and website service providers | Hosting, operating, and maintaining the website |
| Government authorities | Only where disclosure is required by applicable law |
Some of these service providers may be located outside Egypt. As a result, your personal information may be processed or stored on servers located outside Egypt, subject to applicable legal requirements.
We use cookies and similar technologies to operate the website, understand how visitors use our services, and measure advertising performance.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Shopping cart, login, checkout, and essential website functions | Session, up to 1 year |
| Analytics | Understanding which pages are visited and how the website is used | Up to 2 years |
| Advertising | Google Ads and Meta Pixel — measuring advertising effectiveness and, where applicable, showing relevant advertisements | Up to 2 years |
| Ad Click Identifier | Stores advertising click information, such as a Google click identifier (gclid), so we can understand which advertisement generated a visit, enquiry, or order | 90 days |
You can delete or block cookies through your browser settings.
Please note that blocking essential cookies may prevent some parts of the website, including shopping cart and checkout functions, from working correctly.
You can also manage advertising preferences through the settings provided by the relevant advertising platforms.
When you arrive at our website through an advertisement, we may store the click identifier generated by the advertising platform in a cookie for up to 90 days.
We may associate this technical identifier with an order or enquiry to understand which advertising campaigns are effective and help us improve our marketing.
This identifier is a technical reference and does not itself contain your name or directly identify you.
When you click a WhatsApp button on our website, we may also record:
The time of the click
The advertising click identifier, if one exists
Which WhatsApp business number you selected
The page on which the WhatsApp button was clicked
We do not record your WhatsApp phone number or IP address in this specific click log.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
| Data | Retention |
|---|---|
| Order records and invoices | As required by Egyptian law for accounting and tax records |
| Account data | For as long as your account remains open, unless a longer period is legally required |
| Contact form messages | Up to 12 months after the last communication |
| Newsletter subscription | Until you unsubscribe or withdraw your consent |
| Cookies | According to the durations stated in Section 4 |
| WhatsApp click log | Up to 12 months from the date of the click |
When information is no longer required, we will delete it, anonymize it, or securely dispose of it where reasonably possible.
Under Egypt's Personal Data Protection Law No. 151 of 2020, and subject to applicable legal requirements and limitations, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Erase your personal data in cases permitted by law.
Object to the use of your personal data for direct marketing.
Withdraw consent at any time where processing is based on your consent, without affecting processing that took place before the withdrawal.
Submit a complaint to the competent data protection authority in Egypt.
To make a privacy-related request, contact us at:
Email: Sales@profmedix.com
We will respond to your request within 24 business hours, subject to applicable legal requirements.
For security reasons, we may ask you to verify your identity before processing certain requests.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Our security measures include:
The website operates over an encrypted HTTPS connection.
Account passwords are stored securely and are not readable by our staff.
Access to customer information is limited to employees and service providers who need it to perform their responsibilities.
We periodically review our website and security practices.
However, no method of transmission or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us using the information below. We will take reasonable steps to review and delete the information where required by applicable law.
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review the privacy policies of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable laws.
Any material changes will be published on this page together with an updated "Last Updated" date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:
ProfMedix
Email: Sales@profmedix.com
Phone: 01118288851
Address: 33 El Rawoda Square – El Manial – Cairo – Egypt
