Last Updated: August 2026
At ProfMedix, we aim to provide our customers with reliable medical devices and supplies that meet the specifications stated on our website and in the product information.
This policy explains our terms regarding returns, replacements, refunds, order cancellations, and shipping.
Customers may request a return within 14 days of receiving the product if the product does not meet their expectations, subject to the conditions outlined below.
For products that are defective or do not meet the stated specifications, ProfMedix may provide a replacement in accordance with the applicable product and warranty terms.
To request a return or replacement, please contact us at:
Email: Sales@profmedix.com
Please include your order details and the reason for your request so that our team can review the case.
Before approving a return, the product must meet the following requirements:
The returned item must correspond to the product originally purchased. The following details may be checked:
Any original labels or identification tags should remain attached and clearly visible.
The returned product must include all original items supplied with it, including, where applicable:
The product must also be free from physical damage, including scratches, dents, tears, holes, or other visible damage.
The original product box or packaging should be returned in good condition and without significant damage.
If a returned product does not meet the applicable requirements, ProfMedix reserves the right to reject the return request.
Where a collection service is available, ProfMedix may arrange for the product to be collected from the customer's address.
If you request collection from an address different from the original delivery address, the new address can only be accepted if our collection service is available in that area.
The product may be inspected at the time of collection or after it is received by ProfMedix.
Final approval of the return will depend on the product meeting the return conditions stated in this policy.
For approved returns that qualify for a refund, the refund process will begin after the returned product has been received and inspected.
If the original payment was made by credit or debit card through our designated payment gateway, the approved refund will be returned to the original card or associated bank account within 15 days of receiving the returned product.
The actual time required for the amount to appear in your account may vary depending on the payment provider or financial institution.
For orders paid through Cash on Delivery, the approved refund may be transferred to the customer's bank account using the banking details provided to ProfMedix.
The refund will be processed within 15 days of receiving the returned product.
Where applicable, customers may also collect the refund in cash from a ProfMedix branch in Cairo, Alexandria, or Mansoura, subject to presenting the original purchase receipt.
Shipping fees associated with an order are generally non-refundable, except where otherwise required by applicable law or where ProfMedix determines that the issue was caused by an incorrect or defective product supplied by us.
Shipping charges may vary depending on factors such as:
Additional delivery charges may apply to certain locations or larger orders.
All orders are subject to product availability.
If one or more products in your order are temporarily unavailable, ProfMedix may ship the available items first and arrange delivery of the remaining products once they become available.
Depending on the order and product availability, your purchase may therefore arrive in multiple shipments.
Delivery dates may vary depending on:
Orders are generally processed after confirmation and cannot normally be cancelled once placed.
However, cancellation may be considered in exceptional circumstances at the discretion of ProfMedix and depending on the status of the order.
For orders shipped outside Egypt, cancellation is not permitted after the order has been placed.
Customers placing international orders should therefore ensure that the product, quantity, and shipping information are correct before confirming the purchase.
ProfMedix is committed to supplying genuine branded products that correspond to the specifications provided for each item.
If a product is received with a manufacturing defect or does not comply with the stated specifications, please contact our customer service team as soon as possible.
Depending on the product and the circumstances, the available resolution may include:
The applicable solution will depend on the nature of the issue, the product's warranty conditions, and the applicable terms of the manufacturer.
For return, replacement, refund, cancellation, or shipping enquiries, please contact:
ProfMedix
Email: Sales@profmedix.com
Phone: 01118288851
Address: 33 El Rawoda Square – El Manial – Cairo – Egypt
When contacting us about an order, please provide your order number, product details, and a clear description of your request to help us process your enquiry efficiently.
