Welcome to ProfMedix. These Terms of Service govern your access to and use of the ProfMedix website, products, and services.
By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or services.
ProfMedix reserves the right to update these Terms from time to time. Any material changes will be published on this page with an updated “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.
You must be 18 years of age or older to use our website and services.
By using the website, you confirm that you have the legal capacity to enter into these Terms and comply with all applicable laws and regulations.
If you are under 18, please do not use the website without the involvement and consent of a parent or legal guardian where permitted by applicable law.
Some features of our website may require you to create an account.
When registering, you agree to provide information that is accurate, current, and complete, and to update it when necessary.
You are responsible for:
ProfMedix reserves the right to suspend or terminate accounts where there is a reasonable belief of misuse, fraud, unauthorized activity, or violation of these Terms.
You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation or the rights of others.
You must not:
We may restrict or terminate access to the website if these Terms are violated.
ProfMedix makes reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate and up to date.
However, information may occasionally change or contain errors, particularly where specifications or product information are supplied by manufacturers or suppliers.
Product images may be used for illustration and may not always represent the exact appearance of the supplied product.
ProfMedix reserves the right to correct errors, update product information, change prices, or modify product availability without prior notice.
ProfMedix provides medical devices, equipment, and supplies for professional healthcare and applicable home-care use.
Information published on the website is provided for product information and purchasing purposes only and does not constitute medical advice, diagnosis, or treatment.
Where a medical device requires professional assessment, prescription, installation, or clinical guidance, customers should consult an appropriately qualified healthcare professional.
Customers are responsible for using products according to the manufacturer's instructions and applicable safety requirements.
ProfMedix is not responsible for damage or injury resulting from misuse, unauthorized modification, improper installation, negligence, or use contrary to the manufacturer's instructions.
Customers may submit orders through the ProfMedix website or other available ordering channels, including WhatsApp and Chatbot.
Submitting an order request does not automatically constitute final acceptance of the order.
Before fulfillment, ProfMedix may confirm:
The order will proceed after the required confirmation has been completed.
ProfMedix may refuse or cancel an order in exceptional circumstances, including product unavailability, incorrect product or pricing information, incomplete or incorrect customer information, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.
Prices displayed on the website may change without prior notice.
The final amount payable may include the product price, applicable shipping charges, installation or specialized handling costs, and any other applicable charges communicated before order confirmation.
Payment methods available through the website or agreed upon during the ordering process may vary.
Electronic payments may be processed through third-party payment gateways. ProfMedix does not store complete payment card details.
Our standard delivery target is within 48 business hours after final order confirmation, subject to product availability.
Delivery may be arranged through:
We provide delivery services across Egypt, subject to availability in the requested area.
Shipping costs are calculated based on factors such as delivery location, product weight and dimensions, number of products, type of equipment, selected delivery method, and installation or specialized handling requirements.
The applicable shipping cost will be communicated to the customer before final confirmation.
After submitting an order, the customer will receive an SMS confirmation containing the order details and applicable shipping cost.
The order will only proceed to shipping after the customer's final confirmation.
Delivery may take longer than 48 business hours in circumstances beyond our reasonable control, including courier delays, difficult delivery locations, public holidays, transportation issues, product availability, or incorrect delivery information.
Orders may also be delivered in separate shipments when products are unavailable at the same time.
Where applicable, the customer or an authorized adult at the delivery address may be required to acknowledge receipt of the order.
Such acknowledgment may serve as confirmation that the order was delivered to the address provided by the customer.
Customers are encouraged to inspect the package and product upon delivery and notify ProfMedix promptly if there is visible damage, missing accessories, or another delivery-related issue.
Returns and replacements are governed by our Returns, Refunds & Cancellation Policy.
In general, eligible products may be returned within 14 days of delivery, subject to the conditions stated in that policy.
Returned products must meet the applicable requirements regarding product condition, original packaging, accessories and included items, product identification, warranty or quality-control seals, and absence of damage or signs of misuse.
Products that are defective or do not meet the stated specifications may qualify for replacement, repair, warranty service, or refund, depending on the product and applicable terms.
All returned products are subject to inspection before a return, replacement, or refund is approved.
Orders generally cannot be cancelled once placed, except in special circumstances and subject to ProfMedix approval.
For international or export orders outside Egypt, an order cannot be cancelled after it has been placed.
Any applicable cancellation or refund will be handled according to our Returns, Refunds & Cancellation Policy.
Products covered by a manufacturer's or ProfMedix warranty are subject to the applicable warranty terms.
Warranty coverage may vary according to the product, manufacturer, warranty period, and nature of the issue.
Warranty coverage may not apply to damage resulting from misuse, negligence, unauthorized modifications or repairs, improper installation, or failure to follow manufacturer instructions.
ProfMedix may provide after-sales support, maintenance, repair coordination, or warranty assistance where applicable.
All content available on the ProfMedix website, including text, product images, graphics, logos, trademarks, icons, videos, website design, software, and other materials, is owned by ProfMedix, licensed to ProfMedix, or belongs to the relevant rights holder.
All applicable intellectual property rights are reserved.
You may access and use website content for your personal and legitimate purchasing purposes only.
You may not copy, reproduce, modify, distribute, republish, sell, commercially exploit, or otherwise use our content without prior written authorization.
Any unauthorized use may violate applicable intellectual property laws.
The website may contain links to third-party websites, manufacturers, payment providers, shipping companies, social media platforms, or other external services.
These third parties operate under their own terms and privacy policies.
ProfMedix does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites and services.
We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website or its services will always be available without interruption, completely secure, free from technical errors, or free from inaccuracies.
You use the website at your own risk.
ProfMedix is not responsible for temporary website interruptions, technical failures, or loss of data resulting from circumstances beyond our reasonable control.
To the maximum extent permitted by applicable law, ProfMedix will not be liable for losses resulting from:
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
ProfMedix will not be responsible for delays or failure to perform its obligations when caused by circumstances beyond its reasonable control.
These circumstances may include natural disasters, severe weather, government actions, transportation disruptions, technical failures, strikes, public emergencies, or other unforeseen events.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using the website, you acknowledge that you have reviewed our Privacy Policy.
If there is any inconsistency between these Terms of Service and the Privacy Policy regarding the use of the website, the specific provision applicable to the relevant matter will apply, subject to applicable law.
ProfMedix may modify these Terms of Service when necessary to reflect changes to our services, website, business practices, or applicable laws.
Material changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, subject to applicable law.
These Terms of Service are governed by the applicable laws of the Arab Republic of Egypt.
Any dispute arising from or relating to these Terms or your use of the website will be subject to the jurisdiction of the competent courts in Egypt, unless applicable law provides otherwise.
For questions, comments, or requests regarding these Terms of Service, please contact us:
ProfMedix
Email: Sales@profmedix.com
Phone: 01118288851
Address: 33 El Rawoda Square – El Manial – Cairo – Egypt
