Last Updated: August 2026
At ProfMedix, we aim to provide a reliable and convenient delivery experience for all customers across Egypt. This policy explains our delivery options, shipping timelines, costs, order confirmation process, and other shipping terms.
Orders are delivered within 48 business hours after the order has been confirmed and the product is available.
Delivery times may vary depending on:
For products requiring installation or technical support, the delivery schedule will be coordinated with the customer according to the availability of a qualified medical equipment engineer.
We provide flexible delivery solutions based on the type of product, customer requirements, and delivery location.
For medical devices that require professional handling, installation, or operational support, customers may choose delivery through a qualified medical equipment engineer.
This option may include:
The availability of this service depends on the product and delivery location.
Customers may also choose delivery through a shipping company.
Based on your order, product type, and delivery location, ProfMedix can recommend the most suitable shipping company. Available options and applicable shipping costs will be presented to you before the order is confirmed.
We provide delivery services to customers across Egypt, subject to service availability in the requested delivery area.
Shipping and delivery arrangements may differ depending on the location, product dimensions, weight, and type of equipment being delivered.
Additional shipping charges may apply for certain locations, large orders, oversized equipment, or specialized delivery requirements.
Shipping costs are calculated based on the details of your order and delivery requirements.
The applicable shipping cost may depend on:
The shipping cost will be communicated to you before the order is finalized.
Customers can place an order through:
After submitting your order, you will receive an SMS confirmation containing your order details and applicable shipping cost.
Your order will proceed to shipping only after you provide your final confirmation.
If the order details or shipping cost require clarification, our team may contact you before proceeding.
All orders are subject to product availability.
If one or more products in an order are temporarily unavailable, ProfMedix may ship the available products first and arrange delivery of the remaining products once they become available.
As a result, an order may be delivered in multiple shipments.
Customers will be informed when separate shipments are required.
Although our standard delivery target is within 48 business hours, delivery may occasionally take longer due to circumstances beyond our direct control, including:
In such cases, we will make reasonable efforts to keep the customer informed and complete delivery as soon as possible.
Shipping charges are generally non-refundable in the event of a customer-requested return or cancellation, except where otherwise required by applicable law or where ProfMedix determines that the issue resulted from an incorrect or defective product supplied by us.
Any return shipping or collection charges, where applicable, will be communicated to the customer before the return is processed.
For full details regarding returns and refunds, please refer to our Returns, Refunds & Cancellation Policy.
Customers are encouraged to inspect the package and product upon delivery and notify ProfMedix as soon as possible if there is visible damage, missing accessories, or an issue with the delivered item.
For medical equipment requiring installation, the equipment may be inspected and set up by a qualified medical equipment engineer when this service has been selected and is available for the relevant product and location.
For questions regarding delivery, shipping costs, order confirmation, or delivery arrangements, please contact:
ProfMedix
Email: Sales@profmedix.com
Phone: 01118288851
Address: 33 El Rawoda Square – El Manial – Cairo – Egypt
When contacting us about an order, please provide your order number and delivery details so that our team can assist you efficiently.
